Company: Shoppers Stop
Location: North Goa (Porvorim)
Job Type: Full-Time, Permanent
Experience Required: 0 – 2 yearsSalary: Not Disclosed
Openings: 1Applicants: Less than 10Posted: 1 day ago
Job Description:
Job Summary:
The Customer Service Desk Team Member is responsible for providing excellent customer service by handling inquiries, complaints, returns, exchanges, and other front-desk duties. As the first point of contact for customers, you will work to ensure customer satisfaction and a positive store experience.
Key Responsibilities:
- Greet and assist customers at the customer service desk in a polite and courteous manner.
- Address customer complaints, queries, and feedback professionally and promptly.
- Process product returns, exchanges, and refunds according to store policy.
- Coordinate with various store departments to resolve customer issues effectively.
- Keep records of customer interactions, feedback, and transactions.
- Issue loyalty cards, gift vouchers, and assist with warranty-related inquiries.
- Provide support during peak hours at the cash counter.
- Handle lost and found items, parcel drop-offs, or pickups as needed.
- Maintain a well-organized, clean, and stocked customer service desk.
- Stay updated on store promotions, policies, and procedures.
Key Skills & Qualifications:
- Minimum 12th pass; a diploma or degree is preferred.
- 0-2 years of experience in retail or customer service is preferred.
- Strong communication and problem-solving abilities.
- Customer-oriented, patient, and polite demeanor.
- Familiarity with POS systems and basic computer skills.
- Ability to multitask and work effectively under pressure.
Work Environment:
- This is a store-based, customer-facing role.
- The position may require shift work, including weekends and public holidays.
Role Category:
Customer Success, Service & Operations – Other
About the Company:
Shoppers’ Stop, established on October 27, 1991, by the K. Raheja Corp. Group, is one of India’s largest lifestyle retailers. From a single brand shop, it has grown into a comprehensive fashion and lifestyle store catering to families. With over 20 stores across 9 cities, Shoppers’ Stop offers superior quality products, exceptional service, and an unparalleled shopping experience. The company is a leader in the Indian retail industry, continuously expanding to meet the evolving needs of its customers.
Contact Information:
Company Address:
3rd Floor, 5th Floor, Umang Tower, Link Road, Mind Spa, Mumbai, Maharashtra, India
Important Note:
Shoppers’ Stop does not ask for any registration or refundable fees for job applications. Beware of fraudsters claiming to offer jobs in exchange for money.
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