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Customer Success & Operations Executive

Company:
Fragstore Retail Ventures

Location:
Hyderabad (Somajiguda)

Experience Required:
0 – 2 years

Salary Range:
₹1.8 – ₹2.4 LPA

Openings:
1

Posted:
1 day ago

Applicants:
20+


Job Description:
Fragstore Retail Ventures is hiring a Customer Success & Operations Executive to support end-to-end e-commerce operations. The ideal candidate will be responsible for managing order fulfillment, ensuring smooth coordination between customers and vendors, and resolving queries promptly through email and chat support.


Key Responsibilities:

  • Manage complete order lifecycle from placement to delivery
  • Collaborate with the e-commerce operations team for order tracking and resolution of customer queries
  • Communicate clearly and professionally via email and chat to resolve issues in a timely manner
  • Coordinate inventory inquiries with vendors and maintain order accuracy

Role Details:

  • Department: Customer Success, Service & Operations
  • Role Category: Customer Success, Service & Operations – Other
  • Industry Type: Beauty & Personal Care
  • Employment Type: Full-Time, Permanent

Education Requirements:
UG in any of the following specializations is acceptable:

  • BBA / BMS
  • BCA
  • B.Tech / B.E.
  • B.A
  • B.Sc
  • B.Com

Preferred Key Skills:

  • Order Fulfillment & Processing
  • Order Tracking & Ecommerce Operations
  • Customer Query Resolution
  • Email & Chat Support
  • Excellent Verbal and Written Communication (English & Hindi)
  • Analytical Ability
  • MS Office Proficiency

Employee Benefits:

  • Annual Bonus

About the Company:
Fragstore Retail Ventures is a premium retail brand specializing in fragrances and lifestyle products. With a strong digital presence, Fragstore focuses on delivering authentic, curated perfume experiences to customers across India. The company maintains a customer-first approach and prides itself on personalized service and reliable fulfillment.


Important Notice:
Fragstore and Naukri.com do not charge any fees for job applications or interviews. Please be cautious of fraudulent recruitment practices.


Apply Now:
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