Company: Cold Brew Tech (FRND)
Location: HSR Layout, Bengaluru
Experience: 0 – 1 Year (Freshers Preferred)
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Function: Customer Success, Service & Operations
No. of Openings: 20
Walk-In Event Details
Dates: 18th May – 1st June
Time: 10:00 AM – 5:30 PM
Venue:
Hustlehub Tech Park,
36/5, Somasundarapalya Main Road,
Adjacent 27th Main Road, ITI Layout, Sector 2,
Haralukunte Village, HSR Layout, Bengaluru
Contact Person: HR – 6364918379
Note: Preference will be given to women candidates.
Job Summary
FRND is hiring Customer Support Associates to join our Trust & Safety team. This role focuses on user research and ensuring a safe, ethical platform experience. Ideal for freshers with strong communication and investigative skills.
Key Responsibilities
- Investigate user activity to detect fraud, policy violations, or unethical behavior
- Document findings with clear, detailed reports
- Collaborate with support, legal, and internal compliance teams
- Ensure research meets all company and regulatory compliance standards
- Enhance and improve internal research and analysis tools
Additional Duties
1. User Re-engagement (Whale Resurrection):
- Conduct follow-ups with high-value users
- Reactivate inactive users and drive platform engagement
2. Campaign Communication:
- Inform users about current offers and campaigns
- Track performance and redemption of shared codes
- Work closely with the marketing team for targeted campaigns
3. Grievance Resolution:
- Handle escalated support cases for priority users
- Ensure timely and empathetic resolution
- Foster long-term relationships with key user segments
Candidate Requirements
- Fluency in Hindi, Tamil, or Malayalam (at least one)
- Understanding of social media platforms and online user behavior
- Strong communication and analytical skills
- Awareness of Indian digital culture and trends
- Team player with attention to detail
- Experience in customer service, BPO, sales, or similar domains is a plus
Why Join FRND
- Make a direct impact on user trust and safety at scale
- Work with a rapidly growing startup backed by Krafton, Elevation Capital, and India Quotient
- Enjoy competitive compensation and equity options
- Benefit from a product-focused culture with flexibility, learning, and growth opportunities
- Unlimited leave policy and ownership-driven work environment
How to Apply
Walk in directly between 18th May – 1st June
or
Apply Online: Click Here to Apply
